Return/Exchanges/Cancellation Policy

Preorders: If your order contains a preordered item and you wish to cancel your order before that item arrives to us, store credit will ONLY be offered.
(All preorders are FINAL SALE as that item has been ordered specifically for you! NO REFUNDS are allowed on these items unless the arrival is extremely delayed!)

Sale Items: All items in the "Sale Rack" tab are NOT eligible for return OR to be exchanged! They are final sale.

Exchanges: If you want to exchange an item for a different size, please email us (southernlyboujee@gmail.com) with your name and order number. If we don't have the size you need, store credit will be given!
(Refunds are only given on damaged/defective items!)

Cancellations: Once your order is placed, no cancellations can be made. Please make sure you truly want an item before purchasing from our boutique!

If you are not satisfied with your purchase, please email us (southernlyboujee@gmail.com) upon receiving the item. We must receive the return items within 14 DAYS of them being marked as "delivered". Any returns received past our policy will be rejected and sent back to you at your cost. Please include a note with your name and reason for return inside the package. If you do not include this with your return, it will delay your return process.

Items must be returned in NEW condition meaning unworn, unwashed, scent and makeup free, and with tags still attached. This includes smoke, deodorant, and perfume scents.
Shoes must be returned in the original box inside of packaging to avoid damage to the shoe box during shipment. DO NOT return with tape and shipping labels stuck to shoe box.
If any return items are found in above conditions they are subject to a 35% restocking fee OR subject to you paying the shipping for them to be returned.

How to Return Items:
We DO NOT issue prepaid return labels, you (the customer) will be responsible for the shipping costs associated with your return. Please include a slip with your name and reason for return in the package. We strongly recommend that send an email advising us of your return in case the package is lost in delivery. We are NOT responsible for lost returns until they are marked as "delivered" to us.

RETURN ADDRESS:
Southernly Boujee Boutique
15803 Mustang Mountain Ct
Houston, TX 77070

Store Credit
Please allow up to 24 hours after we receive return to receive your store credit. Once your store credit is added to your account, you will recieve a confirmation email verifying the transaction.

How To Use Store Credit:
Store credit can be applied at checkout by clicking button and website gift card credit is applied by entering the gift card code at checkout.

Damaged/Defective Items:
If you believe you have received a defective item we must be notified within 3 days of delivery confirmation date, otherwise it is considered wear and tear - NO EXCEPTIONS!
Please email us at southernlyboujee@gmail.com or message our Southernly Boujee Boutique Facebook Page with pictures of the defect and order number.

Refunds will ONLY be issued for damaged/defective items, all other returns are issued store credit.
Original shipping fees are non-refundable!